Frequently Asked Questions
Everything you need to know about your Kali Uchis Official Store order.
How long will it take for my order to ship?
Standard processing takes 3-5 business days. Once shipped, domestic orders typically arrive within 5-7 business days, while international shipping can take 2-4 weeks depending on your location and customs processing.
Do you offer international shipping?
Yes, we ship worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees incurred upon delivery to their destination country.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that limited edition drops and signed memorabilia are final sale.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I know which size to order?
A detailed size guide is available on each product page. Our apparel generally follows standard unisex sizing unless otherwise specified in the product description.